General

Product & Fit

• What are Butterfly Twists made from?
• How do I clean my Butterfly Twists?
• Are Butterfly Twists true to size?
• Will my Butterfly Twists stretch?
• Do Butterfly Twists fit all shapes of feet?

Returns & Exchange

• How do I return or exchange a product?
• How long does a refund or exchange take to process?
• How do I make a gift card exchange?
• Can I return an order that was a gift?

Shipping & Order

• Do you ship internationally?
• What shipping methods are available?
• When will my order ship?
• Can I expedite my order?
• How can I track my order?
• How can I change or cancel my order?

Pre-order Items & Gift Cards

• Pre -order details
• How do I send a gift card?
• How can I refer a friend?

Customer Care

• What are the customer care hours?
• How can I give feedback?
• Company address